Most of us have had the misfortune of interacting with a badly configured chatbot. Whether to return faulty clothes or complain about an incorrect phone bill, we are often left...
Read More
By 2020, a quarter of all customer service experiences will not involve any human beings, according to Gartner, a research firm specializing in technology. Rather they will use virtual assistants…
There is a brand-new tool that is exploding into the foray of digital communications. This technology per se is not new; rather, it has been around for quite a long…
